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Property Management: Information Assets


  • Organisation grown on manual processing
  • Functional silos creating multiple document handoffs
  • Significant cost reductions sought


  • 3 ECMs in place and uncontrolled
  • Value workers completing low value scanning and input tasks
  • Work load processing backlogs across the business
  • Not easy to find client information
  • Large volumes of inbound correspondence feeding processing

Solution Approach

  • Digitise all inbound correspondence
  • Classify documents to functional processes
  • Workflow digital images to processing teams
  • Deliver in process measures of production
  • Compliment image based classification with classification of existing ECMs
  • Deliver a single window view across repositories of all correspondence