Combine your process data with employee wisdom to build an organisation that is agile, resilient, and ready for any challenges ahead. Transform business processes with Data Forge Transform, powered by BusinessOptix.
Accelerate business processes and reduce operational costs through process mining, mapping, scenario modelling and simulation tools. As a result, your business can deliver a more engaging customer and employee experience.
Digital twin has been used historically to describe ‘a digital representation of a physical object’. In the world of software driven business operations, Gartner define it as:
Take an organisation’s purchase-to-pay function, for example. The finance director may decide to create a digital representation of operations, such as the invoice and payment processes.
Firstly, it is important to analyse the flow of invoices in and payments out to highlight any performance issues. Using processing mining, modelling, and simulation tools, the team can test different scenarios for addressing these issues.
Lastly, they would implement the option that is most likely to deliver improved performance and quality. The process can then be repeated to explore new areas in a cycle of continuous improvement.
Map and model the current and future state twins of processes and continuously improve.
Build standardisation and governance with transformed processes and ways of working in a dynamic portal.
Create and test alternative flows and outcomes to identify improvements that will deliver the best business case for the organisation.
Create a holistic view of your operations linked through to your processes to begin connecting your DTO.
Design optimal customer journeys and connect them to the supporting processes. This ensures the ‘inside out’ supports the ‘outside in’.
Set goals, strategy and milestones, and track your progress to target.
© Stratas Business Solutions, 2022